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Navigating the Complexities of Email Campaigns – Setting Realistic Expectations

Email marketing, while a powerful tool, differs significantly from traditional postal direct mail. Understanding these differences and setting the right expectations is crucial for achieving success in your campaigns. As experienced professionals in the field, BB Direct is here to help you navigate these complexities and maximize your email marketing efforts.

The Nature of Email Responsiveness

Unlike postal direct mail, email campaigns tend to have lower responsiveness. People often have multiple email addresses and may not check them regularly. Some recipients may not open an email for days, months, or even years. Additionally, email address providers can sometimes manipulate open and click rates, making it challenging to gauge the true effectiveness of your campaign.

Managing Expectations and Strategies for Success

  1. Work with Reputable Providers: The first step to managing your email campaigns effectively is to partner with a reputable provider. BB Direct has built a strong reputation for setting accurate expectations and delivering quality email lists.

  2. Leverage Existing Customer Lists: Emails appended to an existing customer list tend to be far more responsive than those sent to cold prospects. Existing customers recognize your brand, increasing the likelihood that they will open your emails.

  3. Multiple Campaigns for Cold Emails: For cold email campaigns, we recommend sending multiple emails to build brand recognition. Repeated exposure helps potential customers become familiar with your brand, which can improve open and response rates over time.

  4. Test Subject Lines: Always test multiple subject lines to determine which ones generate better responses. Subject lines play a crucial role in enticing recipients to open your emails. By experimenting with different options, you can optimize your approach for better results.

  5. Measure Campaign Performance Accurately: The best way to measure the success of an email campaign is not to rely solely on open and click rates provided by email providers. Instead, focus on visits to your landing page. The visitation rate should align with the click rate reported by the email provider. Ultimately, the effectiveness of your campaign is proven by the actions taken on your landing page, such as activations, orders, and inquiries.

  6. Focus on Conversions, Not Just Opens and Clicks: Seasoned email marketers understand that the ultimate goal of an email campaign is not just to achieve high open and click rates. The primary objective is to drive conversions on your landing page. This could be capturing an email address, redeeming a coupon, or generating a subscription inquiry.

Key Takeaways

  • Set Realistic Expectations: Communicate to your customers that email campaigns typically have lower responsiveness and are more challenging to measure accurately.
  • Utilize Brand Recognition: Emails sent to existing customers generally perform better due to brand familiarity.
  • Build Brand Recognition with Cold Emails: Use multiple campaigns to establish your brand in the minds of new prospects.
  • Test and Optimize: Regularly test subject lines and other elements of your emails to find the most effective approach.
  • Measure True Success: Focus on the performance of your landing page to gauge the real impact of your email campaigns.

At BB Direct, we are committed to helping you achieve your email marketing goals by providing high-quality email lists and expert guidance. By setting the right expectations and employing effective strategies, you can enhance the performance of your email campaigns and drive meaningful results.


With a well-informed approach and the support of a reputable provider like BB Direct, you can navigate the complexities of email marketing and set your campaigns up for success. Remember, the true measure of an email campaign’s success lies in the conversions and actions taken by your recipients, not just the numbers reported by your email provider. If you have any questions or need further assistance, BB Direct is here to help!